Refund policy
Return & Refund Policy
At Modayne, we take pride in our history-themed collections. Because our products are custom printed on demand, they are crafted specifically for you once an order is placed. Please review our specific policies regarding returns and refunds below.
Eligibility for Returns & Exchanges
All products are custom-made to order. Consequently, we only accept returns or exchanges for defective items.
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Qualifying Issues: Printing errors, damaged goods, or receiving the wrong item.
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Non-Returnable Items: As each piece is made specifically for the customer, we cannot accept returns or refunds for non-defective items (e.g., buyer's remorse, wrong size ordered, or change of mind).
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Sale Items: Unfortunately, we cannot accept returns on sale items or gift cards.
How to Request a Return
If your item arrives defective or damaged, please follow these steps:
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Submission Timeline: All claims for defective items must be submitted within 7 days of delivery.
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Contact Us: Email us at support@modayne.com to start the process.
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Required Documentation: Please include your order number, a description of the issue, and clear photos of the defective or damaged item.
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Authorization: Items sent back to us without first requesting a return will not be accepted. If your return is accepted, we will provide instructions and a return shipping address.
Refunds & Processing
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Refund Approval: We will notify you once we’ve received and inspected your return.
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Processing Time: Once approved, full refunds will be processed back to your original payment method within 5–7 business days.
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Shipping Costs: The buyer is responsible for return shipping costs unless the item is confirmed to be defective due to our error.
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Bank Delays: Please remember it can take additional time for your bank or credit card company to post the refund. If more than 15 business days have passed since approval, please contact us at support@modayne.com.
European Union 14-Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. To be eligible, the item must be in its original condition: unworn, unused, with tags, and in its original packaging.
Damages and Issues
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at support@modayne.com so that we can evaluate the issue and make it right.